Call Center Mein Kaise Join Kare Complete Information

Call Center Mein Kaise Join Kare

Ky aap call center me job karna chahte hai ? Kya aap call center me join karna chahate hai ? Aaj mai aapko complete information bataunga ki Call Center Mein Kaise Join Kare jate hai. Aur saath me ki call center me kaise aur kya work hota hai ? Call center ke baare me wahi explain kar sakta hai jisne call center me work kiya hoga . So maine call center me work kiya hai in 2016 just after 10th .Aap call center me kaam karna chahte hai iske 2 hi reason hote hai first aap part time me kuch earn karna chahte hai study ke saath – saath or apki family problem me ho tab haina ?  Waise sabke different – different reasons hote hai call center me join karne ko lekar but sabka problem same hi hota hai paisa Money Rupees. Is post me mai aapko apna personal experience share karunga ki call center me kaise join karte hai aur kya aur kaise work hota hai call center me . So agar aap call center me join karna chahte hai to apko thodi bahut information pata honi chahiye ki call center me kya kaam hota hai aur kaise. So lets get started…

Basics About Call Center In Hindi.

Well call center me join karne se pahle apko apne nearest call center me visit karna hota hai . Now adays lagbhag sabhi cities me call center hote hai . So aap check kar sakte hai ki apne near me kaha par call center hai. Call center ke 2 types hote hai depending upon the  langauges for example Domestic and International call center . Call center ka ek aur name hota hai BPO (Business Process Outsourcing)  . Jaise ki maine apko bataya ki call centers two types ke hote hoa hai fist hota hai domestic aur second hota hai internation . Domestic me calls Local Languages me aati hai for example Hindi , Punjabi , Marathi ye depend karta hai ki apake call center kis circle se related hai or kaun- kaun se states se call aati hai. For example agar  call center ka process Punjab circle hai to calls punjabi me aayengi but wahi agar process Delhi cirlce ka hai to calls Hindi me aayengei . So ye pend karta hai apke process me kaun se cirlce ki calls aati hai . Inerneation me calls engilsh me aati hai foreigng coutntryie se for example usa , uk , australia etc.

Call Center Or BPO Me Join Karne Ki Basic Requirements

1. Call center me join karne ke liye apki Age 18+ honi chahiye aur apka Qualification minimum 10th hona chahiye domestic ke liye but kuch call center me 12th ko minimum mana jata so apka quailification 12th tak to hona hi chahiye agar 10th bhi hai fir bhi kuch domestic call centers me apko job mil jayegi but 10th walo ko jaldi comapany hire nhi karti hai lekin agar aap unhe apne problem ke baare me batayene to shayda aapko wo log rakh le but age 18+ honi chahiye agar age me kami hogi fir to impossible hai . To call center me join karne se pahle aap check karle kei apki age 18+ hai ki nahi aur 10th to hona hi chahiye warna call center me aapko job nahi milegi.

2.Call center me exprienced ko company jaldi hire karti hai as compared ko freshers kyonki experienced properly work karte hai without mistakes but freshers aksar mistakes karte hai rahate hai is liye . But dont worry fresher ko ye log adhik  hire karte hai kyonki call center me 12 months hiring hoti hai. To aap bilkul bhi na pareshan ho ki apki job lagegi ki nahi 100% job lag jayegi dont worry at all.

 

Call Center Ke Interview Me Kis Type Ke Questions Puche Jate Hai

Call center me normal interview ke questions hi puche jate hai . Like your introduction , about your self , work experience , are you comfortable talking with a lot of people , you shift can be changed when required , your salary  and thats it.Interview me jyada kuch pucha nahi jata hai dont worry about interviews.Normally 3 rounds hote hai usme aapki typing test check ki jati hai , apki speaking skills bhi check kiya jata hai overall aap hire ho jayenge dont worry at all.Bahut saari cheeje apko   training period me sikhaya jata hai so dont worry .List of few questions.

  1. Tell us about your self ?
  2. Have you have anywhere before ?
  3. Are you comfortable talking with customers ?
  4. Can you operate computer ?
  5. What is your salary expectation ?

Call Center Me Training Di Jaati Hai

Call center ko professional job me include kiya  jata hai is liye call ceter me freshers ko training di jati hai ki calls ko kaise handle kiya jata hai customer ki informations kaise check ki jaati hai aur customer ko satisfied kaise kiya jata hai hai. Training me apko ek Written Script di jaati hai jo apko yaad karna hota hai usme ye likha hota hai ki apko opening kaise deni hai jaise hi ki call ayegi fir live calls me kaise words use karne hai , aur agar apko abuse kar raha to kya karna hai aur last me closing kaise deni hoti hai sab kuch written hota hai script me. So dont worry ki aap start kaise karnege apko kewal yaad karna hota hai fist time but dhire dhire aapko sab kuch yaad ho jata hai aur apko script ki koi jarurat nahi hoti hai.

Training 22 Days tak ka hota hai jisme apko sab kuch sikhaya jata hai for example Typing kaise karte hai , aur call center ke process ka   CIMS (Customer Information Management System) ek web based software hota hai jisme customer ki full information hoti hai aur agents wahi se sabhi information ko check karke customer ko batate hai aur help karte hai. Different companies ka different cims hota hai so dont worry about it training me apko sabhi softwares ke baare me bataya jata hai ki kaun sa softwrae kaha par use kiya jata hai aur kaun sa nahi. A to Z infomration apko training me sikhaya aur padhaya jata hai hai . Training period me tests bhi hote rahte hai aur mock calls bhi hota hai jisse apko help milti hai ki process or floor par live calls ko kaise handle karenge training ke baad. So apko fully trained kiya jata hai 22 days ke andar .

Call Center Ke Basic Hardwares & Software Details

Call center me ek basic computer hota hai jo unke Ethernet cable se connected hota hai.Aapke computer ke paas ek Avaya Telephone Device hota hai jispar calls aati hai customers ki . Us Avaya se aap headphone ko connect karke use karte hai jo aap apne head par lagata hai usme inbuilt mic hota hai .But kuch call centers me avaya ke place par IP based softwares use kiya jate hai .Avaya se aap call disconnect hold , mute aur kisi other service ke number par transfer bhi kar sakte hai .Avaya par calls automatically pick up ho jata hai aapko kuch nahi karna hota hai.Avaya se apka login hours count hota hai jitne hours aap calls attend karte hai wo sab count hota hai .Aur jab aapki shift complete ho jaye to aap avaya se logout kar sakte hai.

Call Center Me Training Ke Baad Kya Hota Hai

Jab apki traning ho jati hai tab apko floor par lekar jaaya jata hai jaha par Agents ( jo calls ko handle karte hai unhe ham agents bhi bolate hai ) live calls lete hai .Aapko unke pass baitha diya jata hai taki aap unko dekhkar sikh jaye ki live calls ko kaise handle karte hai. Aur kuch din ke baad    apko bhi live calls ko handle karne ke liye diya jata hai fir dhire dhire jab apko live calls handle karne aa jata hai tab apka Certification hota hai jiske base  par  apko job di jati hai . Certification me apke paas apka trainer hota hai (jo apko training me lectures aur sikhata hai ) wo apko live calls handle karne ke liye bolata hai aur usi time check kart hai ki aap    customer se openning , calls ko handle aur closing karte hai aur saath me ye bhi check karta hai ki customer apke diya gaye infomration se satisfied hai ki nahi . Aur finally agar aap pass hote hai to apki job  confirm hoti hai agar aap fail ho jate hai to fir apka certification hota hai waise   certification me sabhi paas ho jate kuch hi log hote hai jo fail ho jate hai but mostly pass ho jate hai.

Certification Ke Baad Kya Hota Hai

Agar aap certification me pass ho jate hai to apki job confirm ho jati hai aur agar fail ho jate hai to apko kuch dino ki training di jati hai aur fir kisi tarah se certification pass karaya jata hai. Certification ke baad apka job confirm ho jati hai aur usi din se apki normal salay start hoti hai jo apko monthly base diya jata hai apke bank account me . Agar apke paas bank account nahi hai to dont worry call center wale apka bank account open karwa dete hai apne hand se .Ab jo sabse main baat hai wo hai ki First Salary kitani aati hai ? Aur normally kitna salary hota hai call center me ? First salary apko bahut kam milti hai agar apne domestic me join kiya hoga to apko 4000 Rs around milegi aur agar apne international me join kiya hoga to 10000 Rs ke around kyonki 22 days traning period hote hai aur usme apko bahut kam calls attend karni hoti hai but first salary ke baad apko normal salary milata hai jo company sabhi ko pay karti hai.

Call Center Me Salary Kitani Milati Hai

Sabse pahle first salary ki baat karte hai . Salary apka depend karta hai apne kis type ke call center me join kiya hia gar ane domestic (Hindi , Punjabi ) call center me join kiya hoga to apko salary milegi 7000-10000 Rs ek around . Ye domestic call center ki normal salary hoti hai jo agents ko diya jata hai . Ab ham baat karenge international call center ke baare me jaise ki apko pata hi hai ki international me calls English me aati hai is liye international call centers me salary adhik hoti hai as compared ko domestic call centers or bpo. International me calls foreign se aate hai aur foreign ka currency India se kahi adhik agar baat karne America ki to (1$ = 65 Rs) yani 1 dollar ki kimat hai 65 Rs India me so companies apne agents ko adhik paise dete hai around 300-1000 $ tak aur jiski kimat  hoti hai India me around 18000-65000 Rs . So international call centers me jo log job karte hai unki salay  bahut adhik hoti hai as compared to domestic call centers. Agar apne domestic me join kiya hai to apko 10000 Rs tak milenge but agar apne international me join kiya hai to apko 65000 Rs tak milenge monthly after first salary.

Call Center Ko Per Calls Per Clients Kitane Paise Dete Dai

Ye question ke special type ke log puchate hai . To be frank jo call center open karna chahe hai wo is type ke questions ask karte hai.To mai apko bata du ki ye bhi depend karta hai domestic or international par ki calls kaha se yahi kaun se country se aa rahi hai . Domestic call center me calls India se aati hai is liye india ke domestic call centers ko 15-20 Rs per call par milte hai so aap calculate kar sakte hai ki ek agents 200 Calls handle karta hai per day to compnay ko kitane ke fayda hota hai. International ki to baat hi mat kijiye kyonki international call centers me calls USA , UK,  Australia se aati hai aur waha par dollars chalata hai aur 1 dollar ki value hai 65 Rs is time aur us ki compnay per call par noramlly 3-5 $ deti hai ab aap sonch sakte hai ki international call centers kitna paise earn karte honge.Agar aapne international call center open kar liya fir to apke paas paise hi paise honge !

Call Center Me Team Work Hota Hai Aur Saath Me Promotion Bhi

Apki jankari ke liye bata du ki call center me Team Work hota hai jasie othe companies me hota hai. Jo calls attend karte hai unhe ham log (Agents , CCE) bolate hai . Agents ko lead TL (Team Leande r) karta hai . Ek TL ke team me around 10-15 Agents work kate hai TL apne apne agents ka attendance lagate hai week off dete hai and etc. Ab tl ko lead karn ke liye Senior TL hota jo sbhi junior tl ko handle karta hai . Senior TL ke baad AM hota hao ki Assistant Manager hota hai.AM floor par check karta hai ki kaun kya kar raha hai aur kiski team process kar rahi hai ki nahi . Manager apne cabin me askar hota hai kyonki manager hi ek call center ke floor ko  control karta hai so manager sabse main  hota hai kisi bhi floor ke process ka. Call center me promotion agents se manager tak hoti hai agents ke performance aur reports ko check karke. Call center ka owner to sabse main hota hai  kyonki clients owner se hi contract karte hai . Clients wo hote hai jinke customers ki calls call center me aati hai for your kind informaiton call center ke Third Party hai second party  nahi kyonki call centers me calls unke clients ke customers ki aathi hai call center ke koi apna customer nahi hota hai .

Names And Websites Of Some Popular Call Centers

Aur call center me hamesha process change hote rahata hai kabhi Idea ka hota hai to kabhi Airtel ka but call center ka name same hi hota hai like Kochar Infotech, Aegis , Drit  etc. In simple words jaise apne Jio ke customer care me phone lagaya aur aap jio ka customer hai.  Aap ho gaye jio ke customer as 1st Party aur Jio ho gaya 2nd Party kyonki jio ke customer aap hai ab jo call aap lagaya hai customer care me wo 3rd Party ke paas jata hai aur wo hai call center jinhe jio ne authority and permission diya hai ki wo apke details ke information ko check kar sakte hai . Apki help karne ke liye ab yaha par call center as Third party ke rup me work kar rha hai kyonki call center jio ka nahi hai kewal calls jio ke customers ki jaati hai aur jiske badle me jio call center walo ko paise deta hai per calls. So dhayn de jo aap calls karte hia wo jio company ke paas nahi balki third party ke paas jata hai aur company ko permission diya hai ki apko apki information check karke apki help karen.So ye hota hai call center aur uske baare me puri janakari . Aapko hamare ye “Call Center Mein Kaise Join Kare” kaisa laga ? Agar achha laga to hame facebook par like , youtube par subscribe and apne friends ke saath share jarur kijiye.And thanks for reading this article to the end.

Summary : Call Center Mein Kaise Join Kare Complete Information
  1. Call me join karne ke liye aapki age 18+ hona chahiye
  2. Call center me join karne keliye aapki qualification minimum 10th honi chahiye
  3. Call center two types ke hote hai Domestic and International
  4. Domestic call center ki salary 7000-9000 Rs ke approax hota hai
  5. International call centers ki salary 18000 – 40000 Rs tak hoti hai
  6. Agents ko CCE , Aur Customer Care  bhi bolate hai
  7. Agents , ATL , TL , AM , Manager
  8. Call Center Mein Kaise Join Kare Post Ending…

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